Wlm contact list missing

Hello everytime a friend of mine tries to log into messenger she can’t load her contact list and this happens on various emails does anyone have a solution?

1: your using xp/wine
2: downgrade to 7.0

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What exactly do you mean when you say that your friend “can’t load her contact list”? Do you mean she gets the “contact list not available” error or is her contact list empty?

And what OS is she using?