Friends are appearing offline when they are online [URGENT HELP] (fresh account)


Having an issue with the latest WLM i just downloaded and i have added a friend and all went correctly and we have been IM-ing for a while, but i added some more of my friends and they added me back as i did with my first friend, however they appear offline when they say they are online i cannot receive or send messages to them, what am i doing wrong

Sidenote: we have logged in and out after adding each other and that does not work and i have gotten them to add me to no avail.

Here is a screencap of what my WLM looks like