Since a few days, when I want to add a hotmail contact, I have this message : we could not to add xxxxx@hotmail.fr to your contact list because a problem has occured. Error code : 85AE005
Y tried to uninstall WLM and MSN plus! , reinstall it, but the problem is still here. When I want to modify my contact list in the menu bar in the settings of messenger plus!, I see the contact I want to add. But it not appear in my contact list I can to call, and when this contact call to me, I can’t to answered to him.
Can you help me ?
Sorry for my bad english, I’m french.
This is a new problem that’s appeared recently which at present can only be dealt with by creating a new Microsoft account and using that new account for Messenger instead.
Unfortunately since Office 365 has taken over Outlook.com, there is no direct way to manipulate Messenger contacts from the server side.
The actual error message behind this error code is “Contact Does Not Exist”, but of course it does exist, so it does seem to be a server error.
Re, I have another problem. With my new account, I could added my contact. However, when he’s connected, I see him offline, and when I try to call him, it’s open a new window in my browser wich want to connect me to my microsoft account…
For the best reliability you and your contacts should be using Microsoft accounts (Windows Live accounts) that end with @hotmail.com, @msn.com or @outlook.com.
My new account is in Outlook.fr. Thus, Microsoft account… My contact is in hotmail.fr, thus Microsoft account too… and any improvement… Is it compulsory to have an account in .com and not in .fr ?
