My pc not install the app

Messenger version:8.5

Windows version:8.1

Hi, i have problems with the app, i can´t install in my pc, i find the process and nothing, any solutions?.

Greetings! Can you explain a little bit more what you mean by, “i find the process and nothing?” For instance, which process? The installer uses the Windows Installer (msiexec.exe), is that what we’re talking about?

Or do you mean it installed, the Messenger process (msnmsgr.exe) is running, but you don’t see anything? And if so, does the Messenger icon appear on the taskbar as if it’s running?