Can't log into WLM 8.5

Problem description: unable to log into my escargot account. i have reset the password. it appears the client truncates the passwords to 8 characters; my password has more than 8 characters.

Error code/error message:

What has been tried so far: reset password, closed client and reopened

Messenger version: 8.5

Windows version: 10

certificate issue bruhhhhh