Cannot play games or send voice messages

Problem description: Options for games, activities or voice messages is grayed out.
Error code/error message: You cannot send a Voice Clip to x because this contact appears to be offline. (but they are online)
What has been tried so far: Interestingly enough, the Croatian version of WLM 2009 seems to not have this issue
Messenger version: WLM 2009
Windows version: Windows 10 20H2

I don’t think games are implemented into Escargot yet. I don’t know about the others

try to restart the wlm

I’ve already done that.